Email isn’t always best- certainly not when it comes to saying thanks. To create a truly memorable and amazing customer experience in the 21st century, some companies are discovering they need to follow their mom's advice. Want to copy their success? Follow these simple steps:
1. Buy some branded or personalized business thank you notes
2. Encourage your sales team and account reps to hand write genuine notes of thanks when customers buy, renew or even leave you for a competitor.
3. Be sure to set up a forum for positive and potentially negative feedback via social media and online reviews. Remember this can be an opportunity to change and grow.
Interacting with your customers encourages loyalty and creating a personal relationship creates an open dialog for better customer service.
This company learned the value of handwritten notes- read more http://onforb.es/1sWzrXS
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